FLS MOBILE FLOW EDITION

Dynamic real-time scheduling with permanent connection to your employees.

FLS MOBILE FLOW EDITION

Our Idea: At FLS, we envision a mobile field service solution that harnesses the power of digitization to support on-site employees efficiently and seamlessly, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) revolutionizes field service operations by facilitating transparent, paperless call processing, enhancing efficiency across the entire service chain. This allows your field service team to concentrate on what truly matters—the satisfaction of your customers.

From notifications about the engineer's arrival or delivery at the customer's site via text message to live on-route tracking, we minimize customer waiting times to the fullest extent possible.

Our integration with dynamic route scheduling (FLS Real-Time-Scheduling) provides the utmost agility, enabling seamless integration of same-day and ad-hoc requests into the route schedule.

The Next Level: We bring fully digital workflow processes to your fingertips with the FLS MOBILE FLOW EDITION.

Are you currently modeling your processes in the BPMN standard or considering it for the future? With our app, you can effortlessly transfer these processes to your field service app, offering an intuitive and user-friendly interface that adapts to the specific needs of each service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Our solution allows for the flexible mapping and compilation of workflow processes in the BPMN standard, enabling rapid and compact digitization.

• User and Role Reference: We provide clear, straightforward, and self-explanatory guidance, supporting the skill set of your engineers and drivers while minimizing the potential for errors during service execution.

• Data Transmission: All necessary deployment data, including customer, object, and material information, is seamlessly transmitted to the engineer's device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integrate with mapping services like Google Maps or custom GEO systems for precise location tracking.

• Partner Integration: Easily integrate partners and service providers via link sharing.

• Staff Radar: Engineers can quickly identify nearby colleagues for assistance using our staff radar feature.

• Push Notifications: Receive instant push notifications to engineers, especially in emergencies.

• Automated Customer Notifications: Keep customers informed with automated notifications of estimated times of arrival (ETA) via text or email, along with live on-route tracking.

• On-Premise Data Recording: Capture call and feedback data on-site, whether online or offline.

• Independent Appointment Scheduling: Field engineers can schedule appointments independently, which are then integrated into FLS Real-Time-Scheduling.

• Checklists and Reports: Record checklists, reports, and updated master data directly in the field.

• Comprehensive Information: Provide engineers with all necessary information, including the scope and content of work, deadlines, and customer and system data.

• Real-Time File Exchange: Share photos and documents in real-time, attaching files in various formats (photos, Word, Excel, PDF) directly to calls and transferring them to your ERP/CRM system.

• Customizable Reports: Design customer and call reports tailored to your needs.

• Audit-Proof Signatures: Record signatures post-deployment for both the customer and the engineer in an audit-proof manner.

• Mobile Time Recording: Track activities and absences directly from the mobile app.

• Mobile Materials Management: Manage van stock, book and reorder materials, and track material exchanges between colleagues transparently through FLS MOBILE. This includes:

  • Display and management of material groups, locations, storage facilities, and inventory.
  • Handling of serialized materials.
  • Booking of material movements.
  • Purchase or restock requests.

For questions or additional information, please call us at +49 431 239 710 or email us at: [email protected]

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience the enhancements!

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